Shipping policy
When Can You Expect to Receive Your Package?
The journey of your order to your doorstep involves several important stages, and we want you to have a clear understanding of the process from the very beginning.
After you place your order, it enters the preparation stage, where our team verifies the order details, conducts quality inspections, and carefully packages your items. All orders are forwarded to our fulfillment center for shipping within 48 hours after the order is placed.
In practice, the total order processing time may take approximately 3–7 business days. Once the preparation stage is complete, the shipping carrier takes over the delivery process, which typically takes approximately 14–30 business days.
Please note that all estimated timeframes are calculated in business days.
What Happens After You Place Your Order?
Once you complete your purchase, we immediately begin processing your order.
The first step is to forward your order to our fulfillment center within 48 hours. During this stage, your order goes through:
- Order verification
- Thorough quality inspection
- Secure packaging
- Preparation for shipment
The entire processing period typically takes 3–7 business days.
Once processing is complete, your package leaves our facility and the shipping period begins. Shipping time refers to the amount of time required for your package to travel from our fulfillment center to the delivery address you provided during checkout.
Shipping Speed Options
We offer several shipping methods to accommodate your needs:
- Express Shipping
- VIP Shipping
- Standard Shipping
Regardless of the shipping method selected, the overall delivery process consists of both order processing time and carrier transit time.
Please keep in mind that the estimated 14–30 business day shipping period begins after your package has been handed over to the shipping carrier and is on its way to you.
Therefore, your total estimated delivery time includes:
Processing Time: 3–7 business days
Shipping Time: 14–30 business days
Actual delivery times may vary depending on your destination, shipping carrier, customs procedures, and other circumstances beyond our control.
Where We Ship
At Sturdyhome, we are proud to serve customers across a wide network of destinations worldwide.
Our shipping coverage includes numerous countries and territories around the world.
(The list of countries remains unchanged from the list you provided.)
When Delays Occur
Although we make every effort to meet the estimated delivery timeframes stated above, certain circumstances may be beyond our control.
Shipping delays may occur due to factors such as public health situations, customs procedures, local regulations, government policies, carrier disruptions, severe weather conditions, holidays, or other unforeseen circumstances.
As a result, courier and shipping services cannot always guarantee an exact delivery date.
We greatly appreciate your patience and understanding when external circumstances affect shipping schedules. We are committed to keeping you informed throughout the delivery process whenever updated tracking information is available.
If you have any questions regarding your order or shipment, please contact us at:
Email: support@sturdyhome.com